Introduction
We are committed to providing high-quality educational services to our valued customers. We understand that circumstances may arise where you might require a refund. This refund policy outlines the guidelines and procedures for requesting refunds for our class takers online services.
Eligibility for Refunds
Refund eligibility is based on following factors
Dissatisfaction with Service
If you are unsatisfied with the quality of our service or the materials provided, you may be eligible for a refund. To be eligible, you must provide valid reasons for your dissatisfaction and request a refund within [specified timeframe within one month] of placing the order.
How to Request a Refund:
To request a refund, you must follow these steps:
- Send an email to our customer support team within the specified timeframe, providing your full name, contact information, order details, and a clear explanation for your refund request.
- Our customer support team will review your request and respond within [specified timeframe, e.g., 5 business days] to request any additional information or documentation, if necessary.
Refund Processing
If your refund request is approved, the following steps will be taken
- Refunds will be processed using the original payment method used during the purchase.
- The refunded amount will be minus any applicable fees and charges (e.g., processing fees).
- Depending on your payment method and financial institution, it may take [timeframe for refunds, e.g., 5-10 business days] for the refunded amount to reflect in your account.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and provide clarity on our policy.
